Remove not the ancient landmark which thy fathers have set. Proverbs 22:28

Frequently Asked Questions


If you have any problems listening to or viewing any of our sermons or church services, please read our Frequently Asked Questions below. Many common problems can be solved by following the steps outlined below. If you should have any questions that are not addressed in this FAQ, please contact us.

Questions:

Answers:

Q: I am using Internet Explorer, and I cannot listen to any of the messages. How can I fix this?

A: All of our audio messages are stored as MP3 files. You will need to install Windows Media Player to listen to a message. You may download and install it here.


Q: I am using FireFox, and I cannot listen to any of the messages. How can I fix this?

A: All of our audio messages are stored as MP3 files. The default installation of FireFox does not include the plugin needed to play MP3 files. You may download and install it here.


Q: I am using Chrome, and I cannot listen to any of the messages. How can I fix this?

All of our audio messages are stored as MP3 files. You will need to install the plugin needed to play MP3 files. You may download and install it here.


Q: I am not able to watch any of the services or messages. Am I missing a program?

A: The video for watching live services and watching archives services requires that the Adobe Flash Player be installed. You may download it here.


Q: I am trying to watch your livestream with an Apple iOS device, what link do I need?

A: iOS devices should automatically be directed to the correct format. You may also try the direct iOS link here:

http://stream.s17.cpanelservices.com:1935/landmarklive/livestream/playlist.m3u8

If this solution does not work please contact us.


Q: I am trying to watch your livestream with an Android device, what link do I need?

A: Android devices should automatically be directed to the correct format. You may also try the direct Android link here:

rtsp://stream.s17.cpanelservices.com:1935/landmarklive/livestream

If this solution does not work please contact us.


Q: The video keeps pausing, what is going on?

A: Live video sends a lot of information in a short amount of time, thus it requires a solid internet connection. To detail what your computer and internet connection is doing we have created a "Test" player that that will give us that kind of information. Open the link below and then contact us. with the results. We will be specifically looking for the Average Bandwidth, dropped Frames, Width, and Level. We will then let you know if there is anything we can do to help.

Live Player - Test Mode


Q: What video formats do you have available?

A: We have a High, Medium, and Low Quality format available. Our default player AutoSelects the best format for your internet connection. The links to each specific format is found below: